Orders are typically processed within 1–3 business days. Shipping times will vary depending on your location and the delivery option selected at checkout.

Yes. International shipping options and delivery estimates will be displayed at checkout based on your destination.

Each product page includes a sizing guide. For the Camille Collar, measure around your dog’s neck where the collar naturally rests and compare this with the size chart. If your dog falls between sizes, we recommend choosing the larger size.

At this time we process returns rather than direct exchanges. Once your return is received, you’re welcome to place a new order for the preferred size or style.

Once your return is received, please allow 5–7 business days for it to be inspected and processed. You’ll receive a confirmation email once your refund has been issued.

Unfortunately, no — we do not currently accept international returns and exchanges. Returns and exchanges can be only done within the U.S.

Most pieces are designed to be hand washed in cold water and laid flat to dry. Always refer to the care instructions on the individual product page for the most accurate guidance.

If your order arrives damaged or defective, please contact us within 48 hours of delivery and we’ll arrange a replacement or refund.